Consulting and Custom-Designed Education Programs
Through Lovelock Associates, Dr Lovelock provides consulting and custom-designed executive education programs for large service businesses and not-for-profit organizations. He offers his services on either an individual basis or in association with other experienced professionals and leading consulting firms. Areas of expertise include:
- Improving service value through improvements in quality and productivity
- Strategic use of information technology for service advantage
- Marketing and customer service strategy
- Integration of the marketing, operations and human resource functions
- Strategies for internationalization and globalization
- Service leadership
In-company educational programs that Christopher Lovelock has designed range from a day of reflection for top management to weeklong strategic seminars for middle and senior managers. Management seminars, which may last from two to five days and be repeated several times, are often undertaken in partnership with other experienced professionals from complementary fields. In some instances, they may involve development of customized teaching materials.
Clients with whom Dr Lovelock has worked include Aetna, Citicorp, France Telecom, Groupe Accor, Information Technology Services Marketing Association, Kempinski Hotels, Landmark Communications, Suez Lyonnaise des Eaux, several major accounting firms, and other leading organizations in financial services, health care, law, lodging, museums, telecommunications, and transportation.
This page maintained by Tim Lovelock webmaster@lovelock.com
keywords: christopher lovelock, harvard business school, executive development, management seminars, marketing cases, product plus, consulting, public and nonprofit marketing, Mercadotecnia de Servicios, marketing des services, competing through services
Last Updated 2003-01-23