Author, teacher, and consultant, Christopher Lovelock is recognized around the world as a leading authority on service management and has given seminars on six continents. Currently an adjunct professor at the Yale School of Management and principal of Lovelock Associates, he has consulted with service organizations in a broad array of industries. A frequent speaker at meetings of professional associations, corporations, and nonprofit groups, he can present in French as well as English.

A British citizen, Christopher Lovelock graduated from the University of Edinburgh with an MA in economics and a BCom degree. His early business experience included two years in advertising with J. Walter Thompson Co. in London and two years in corporate planning with Canadian Industries Ltd. in Montreal. Subsequently, he obtained an MBA from Harvard University and a PhD from Stanford University, where he was also a postdoctoral fellow.

Dr. Lovelock's distinguished academic career includes 11 years on the faculty of the Harvard Business School (1973-84), two years as a visiting professor at the International Institute for Management Development (IMD) in Lausanne, Switzerland (1990-92), and short-term appointments at MIT, Stanford, and Berkeley. In Spring 1996, he was a visiting professor at INSEAD in Fontainebleau, France, teaching in its MBA and executive programs. He has also taught at several other French business schools, including Reims Management School and the Theseus Institute. In 1999, he was a visiting professor at the University of Queensland in Brisbane, Australia. His research and teaching focus on creating service value, applying information technology to service delivery, integrating the marketing, operations, and human resource functions, internationalization of services, and strategies for service leadership.

A prolific and award-winning author, Christopher Lovelock is author or co-author of numerous books, including Services Marketing: People, Technology Strategy 5/e (2004), Principles of Service Marketing and Management 2/e (2002), Product Plus (1994), and Public and Nonprofit Marketing 2/e (1989). He has also written more than 60 articles, and over 100 teaching cases. His work has been translated into Chinese, French, German, Italian, Japanese, Portuguese, Spanish, and Thai. Dr Lovelock serves on the comité scientifique (visiting committee) of the Reims Management School and on the editorial advisory boards of the International Journal of Service Industry Management, Journal of Service Research, Cornell Hotel and Restaurant Administration Quarterly, Marketing Management, and The Service Industries Journal.

Honors and Awards
Language Skills

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Last Updated 2005-03-29